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WELCOME TO OUR NEW WEBSITE!

Refund Policy

Due to the nature of our “live” product range, our refund policy allows for plant loss and damage only; change of mind and exchange requests will only be determined on a case by case scenario.

Accessory/Non-Plant Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return due change of mind.
To be eligible for a return, your item must be in the same condition that you received it, unused, and if applicable, in its original packaging. You’ll also need the receipt from in store or other form of proof of purchase.
Faulty products will accepted for return within 45 days of first use or within the guarantee period. Requested Faults must be considered in conjunction with the Damages policy below.
To start a return, you can contact us at info@tuckersorchidnursery.co.nz. If your return is accepted, we will confirm next steps for the return of the product.

Damages caused via shipping
We make every effort to ensure that the plants will travel in the safest manner and that they arrive to you in top condition. If you suspect that the plant(s) have been damaged in transit, please check the contents of the package before signing for them. Aramex will advise us of the situation and return the product to us. We do appreciate hearing from you as well. We will replace your order without question and with no further charges.

Plant Health
We take pride in our plants and select strong healthy plants to send to you. Unfortunately, sometimes plants are stricken with poor health without showing any signs at selection time. If your plant dies quickly (within 3 weeks) after you’ve received it, please email us a photo of the stricken plant and we will send you a replacement at no charge. To qualify, the plant must have been kept in conditions appropriate to its care for the duration.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
Once a refund has been approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your Bank or Credit Card Company to process and post the refund to your account too.